Terms & Conditions

1. Our Services

Prospectify provides B2B lead generation and sales development services, including prospect research, multi-channel outreach campaign management, and appointment setting on behalf of our clients. The specific scope, volume, and commercial terms are defined in the individual Service Agreement signed between Prospectify and the client.

2. Meeting Guarantee

Our Meeting Fulfilment Guarantee applies as specified in your Service Agreement. A “qualified meeting” is defined as a scheduled and attended conversation with a decision-maker matching the agreed Ideal Customer Profile (ICP). Any shortfall in guaranteed meetings will be fulfilled in the following billing period at no additional cost.

The guarantee does not apply where the client has:

• Not provided timely feedback on meeting quality within 48 hours
• Altered the agreed ICP or target market mid-campaign without written consent
• Failed to make qualified sales representatives available to attend booked meetings
• Not been responsive to pipeline management requests for more than 5 business days

3. Client Responsibilities

To enable Prospectify to deliver results, the client agrees to:

• Provide accurate and complete information about their target market and ICP
• Attend a 90-minute onboarding session within the first week of engagement
• Respond to pipeline updates and meeting requests within 2 business days
• Make qualified sales representatives available to attend all booked meetings
• Provide structured feedback on meeting quality within 48 hours of each meeting
• Not approach prospects directly from lists provided by Prospectify during the engagement

4. Fees and Payment

Fees are charged per qualified meeting as specified in your Service Agreement. Invoices are issued monthly and payment is due within 14 days of the invoice date. Late payments may incur interest at 2% per month on the outstanding balance, plus any reasonable recovery costs.

All prices are exclusive of VAT where applicable. Prospectify reserves the right to adjust pricing with 30 days’ written notice at the end of any minimum contract period.

5. Data Processing & GDPR

Prospectify operates as a data processor on behalf of the client and processes personal data strictly in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR. All outreach is conducted using legally obtained data from reputable sources.

The client warrants that they have appropriate legal basis to process any personal data shared with Prospectify, and that their products and services are lawful in all target markets.

Both parties will enter into a Data Processing Agreement (DPA) prior to the commencement of services where required by applicable law.

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding all non-public information received from the other party. This obligation survives termination of the agreement for a period of two (2) years.

7. Intellectual Property

All campaign assets, messaging frameworks, and strategies developed by Prospectify remain our intellectual property until full payment has been received, at which point they are licensed to the client for internal business use only.

8. Limitation of Liability

Prospectify’s total liability shall not exceed the total fees paid by the client in the three (3) months immediately preceding the claim. We are not liable for any indirect, consequential, or incidental damages including lost profits or business opportunities.

9. Term and Termination

The initial contract term is defined in your Service Agreement. After the minimum term, either party may terminate with 30 days’ written notice. Prospectify may terminate immediately if the client commits a material breach or fails to make payment within 30 days of the due date.

10. Warranties and Representations

Each party warrants it has full authority to enter into and perform its obligations under these terms. The client warrants their products and services comply with all applicable laws in the target markets.

11. Governing Law and Disputes

These Terms are governed by the laws of Spain. Disputes shall first be subject to good-faith negotiation; if unresolved within 30 days, they shall be referred to the courts of Valencia, Spain.

12. Changes to These Terms

Prospectify reserves the right to update these Terms at any time. Active clients will be notified of material changes with at least 14 days’ written notice.